I originally contacted the skin clinic because they stocked a brand I was interested in. I completed the consultation form and then Bev very kindly asked me to send some photos over with my skin concerns. Once she had analysed them she then sent me over a very informative email containing a routine that would work for my skin. I can’t thank Bev enough for explaining everything in simple terms so that I understood what she meant. A routine has been put together for me, I will be purchasing very soon as I am in need of a new routine. FYI my skin has been overworked with essential oils and has now broken out. Bev analysed the INCI list of the products I am currently using and worked out potential irritants. Very happy thank you.