Having paid for an overnight delivery charge for a Pre 12:00am delivery costing an additional £50.40! I would have expected at least a telephone call to inform me that the goods hadn't been collected by the haulage company the evening before. Instead I called at 11:30am to find out what was happening to then be told it was out of their hands and they apologise, fair enough you might think. I then asked, could they ensure the delivery arrives the following day to which I was told No they cant guarantee that, then on top of this would they reimburse the delivery charge stating that the haulage company still need to be paid an overnight charge to get it to me a day late. This in my mind is out of order, it wasn't my fault the hauliers didn't collect so why should I be paying them, indeed it wasn't Stone and Garden's fault the haulier didn't collect but they operate for Stone and Garden and therefore its for Stone and Garden to take up with them to recover the cost or use a different more reliable service. to add to this I have had to pay a labourer for the wasted morning. Poor communication. Poor reaction ( and yes Mick I was p'ssed off, but I think quite rightly after no assurance the delivery would take place and no offer of even a partial refund of the delivery charge. ) overall a Poor service all round. Fuming and now 2 days behind Stay away use a company that can provide the service they make out they can. Mick, All you needed to do was reimburse a portion of the delivery charge and apologise instead all I got was T&C's and excuses.
Helpful Report
Posted 1 year ago
The Stone and Garden Company is rated 4.56 based on 602 reviews

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