Ditto all the positive comments on here and that if there is a weak spot it's the separate painter bit. I'm thrilled with my new windows and found the Sash Window Man part of the service terrific from start to end. It's rare to find companies running on principles of integrity and openness these days. Old fashioned values. They actually were trustworthy and not looking to take advantage of those who knew less about window repairs but to help them feel confident about what to expect and why. And then did what they said. The windows now look great and it's just lovely to have them run freely and smoothly, they are a joy to move now. Plus they are just the right look. Repaired beautiful originals complemented with a few new bits. And bloody working.