I opted for the express service and there was nothing express about it. On payment I was told that it would be done by the following day but this did not happen. I had to check with the DVLA to see if they had received any documents but they hadn't . I was unable to get through on the main line as the office was shut so was given a mobile number which was never answered . I emailed several times and got a response of somebody would look into it the following day which did not happen. I expressed that I would like a refund of the payment for the press service as they failed to deliver but no such gesture , apology or response given. Plate eventually changed over but would have been quicker to do it myself.