The 3 Stars are an average between the 5 stars for what concerns the shipping and the communication and the 1 star for the product itselfs. Seriously, DON'T buy the Schmidt 9000M. After neither 6 pages the refill starts to write in a dicontinous way and it's very difficult to write with it. I've used two out of the six refils that I've bought. The first one starts to write in a discontinous way as you can see in the image. For the second one I've wrote more or less 5 full pages and it starts to write bad. I hope that the remaining 4 will be better but I have some doubts.