I had been looking for a specific Paperblanks diary for my wife's Christmas. Whilst other online retailers had a limited selection to choose from, The Pen Company had a wide selection (if not the entire range) and I was able to find the one I was looking for quickly. There was a good description of each diary and good supporting images. I place my order easily and it arrived within a few days. I was also kept well informed by email. Clearly The Pen Company has invested a lot of thought into their online presence and I will be happy to shop there again. Well done Pen People!