absolutely shocking customer service. Pots were packed without any paper/bubble wrap for protection. There was a hole in the box and one pot was damaged. After reporting the damage I received an email offering me 20% refund off the pot if I wanted to keep it or I could send it back and a replacement would be sent on receipt. I arranged to have it collected but no one from Hermes arrived. Another date was set but still no one arrived to collect it. It is still here with me a week after it should have been collected. I have paid for 2 pots but only have one. NEVER AGAIN!!!