1 star for their customer support. I've been charged twice for the same purchase. I've payed the first time the evening, the morning later they called me stating that the first transaction "didn't went through". Not a problem, can happen. I've kindly asked to check because on my bank account I saw two payments. No answers, after another email I had this back:
I WILL SORT THIS OUT
MAYBE NOT TODAY.
BUT I WILL.
SORRY
RELAX!
I've been charged over 120£, no answers, no excuses, eventually they even yell at me! I didn't even bother answering, I've called my bank and had my refund the same day.
The worst experience ever, very rude and unprofessional behavior.
I don't mind mistakes, but attitude is very important to me as a customer.
I really don't know if I will ever buy again.
6 years ago
The Fish Society has a
4.7
average rating
from
20,011
reviews
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