We recently bought a new gas fire from the Burnley store. On entering the store, we were welcomed by Neil, who asked us questions about our requirements. He promptly directed us to the fires which would be suitable and answered the many questions we asked. Nothing was too much trouble. The fire we chose looked fantastic in the showroom, but unfortunately when we got it home, the metal surround just didn’t look good against our existing fireplace. We were distraught, but Neil was very understanding and allowed us to replace it with a different one which looks amazing. It has been a pleasure to deal with Neil and the Fireplace Warehouse, and we would have no hesitation in recommending them.