We are extremely satisfied with our fire which was fitted last April, we had the Madison Delux Fireplace and Logic HE Balanced Flue Fire, which looks great, the only downside & the reason for not giving 5* is the after service, I rang several times to ask why the glass was getting marked on the inside and also why we had a scorch mark on the stone surround by the on/off lever, after being passed from piller to post, someone managed to give me the fitters phone number who explained how to get inside the facia to clean the glass but couldn’t explain the scorch mark, I again mentioned it to the Fireplace Warehouse Burnley for a reply, STILL WAITING