Customer service was responsive and polite the reason I gave such a poor review is that the watch I bought for my partner was very used looking on the strap was all bent and wrinkled the face of the watch and every thing else was in good condition as expected when brand i was angry about the watch strap as was a new watch and shouldn’t of been sent out like that if it was for me I would of took it back but my partner said she was ok with it which I don’t think she was she didn’t want to waste time sending it back but shouldn’t of been sent in the first place if used or damaged if the dressing room every see this reply and want to send me a free Olivia burton watch strap in new condition then I’d be happy to change my review as I think the customer service was great tbh and I’d like to say the same for the quality of purchase but guess I was wrong