"I was after a particular cooker hood that was a discontinued item. Appliance Depot had one listed as B Grade. I enquired whether the item had any damage or missing parts and was told as far as they know no but it arrived with damage in 3 separate areas - the most noticable damage was to the chimney section where the metal was crinkled. Didn't get a reply when I emailed them about it. The item works ok as the damage is only cosmetic."