"After placing an order for an ex-display item I received a call from their customer services talking me through the small inclusions on the glass and asked if I still wanted to go ahead with the purchase. They then sent me photos and also gave me the option to inspect on delivery and refuse if I didn't want it. I did want it the item was great and such a good bargain. Customer Service really wanted to make sure I was happy with my purchase. Thank you for caring!"