A very approachable and friendly company to do business with prior to sale . However , when I discovered that the undercounter fridge I bought was too high to fit under my worktop I was told that Appliance Depot would not arrange collection . I would have to arrange my own transport , and it would have to be sent on a pallet . I would not have objected to paying the £ 30.00 for collection - or indeed their so called £ 30.00 "restocking fee" , but this attitude is downright obstructive . If you are considering buying from Appliance Depot , you should be prepared to expect very little help from them after you have given them your money . And if you don'y like it - just get yourself a pallet !