"Tesco have said that no customer of Tesco Kitche/Mark Two will be out of pocket and they will "do the right thing" even though they are not obliged to.
These are just words. Tesco really do not care.
We have had months of stress and worry trying to get our kitchen fitted. Finally just three days before the fit was due to start, Tesco Kitchens went to the wall.
We had to pay for the installation ourselves and pay to replace damaged parts supplied by Mark Two.
Tesco promised to repay us "within 10 working days". That was 16 days ago and we are still substantially out of pocket just two weeks before Christmas.
Tesco now say they intend to repay us, but a further 10 days are now quoted - actions speak louder than words Tesco.
It seems the "Free Fitting" on our kitchen has only been free for Tesco!"