My order for curtains were delivered promptly but the pair I received is very badly made with a wonky hem and linings that have not been sewn in straight. I have discovered that there is absolutely no way of contacting anyone for a replacement - only an automated messaging service that tells you what you already know. The returns policy says they should be contacted about faulty products but this is impossible. Call them and told the customer service office is closed due to Covid. If I return for a refund I will lose my original shipping cost of £3.99 + a charge of £4.49 for a returns label! Shocking.