Terraces Reviews

Name: Terraces
Rating: 3.89

3.9 Rating 28 Reviews

71 %

of reviewers recommend Terraces

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3.9

Based on 28 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

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“Terrible customer experience. If you are fond of disappointments and stress, and if you want an elongated battle to get your money back after receiving no item look no further.”

Helpful Report

Posted 1 year ago

“Ordered payed not recieved Dpd driver says that niether me nor my noeghbour are in ?? Yet cameras dont see a driver 2 days on trot? Wont use this company again wholst they use dpd compleate joke Contact services also a joke . Order with caution protect your payment as whilst dpd involved it likely you wont see your order As the next excuse its lost ?”

Helpful Report

Posted 1 year ago

“I've made a purchase online with them, using secure data like I do in every online site and got an email from Terraces Menswear asking for codes of my card that no one ever requested and saying they couldn't send the cargo without those confirmation codes. Even called my bank, they tell me those codes don't exist. Guess what, 3 days later the money left my account and the clothes never came. Tried get explanation by email..worst client service EVER!! Don't even give me an explanation. Filling a process now. Terraces Menswear, the worst experiance.”

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Posted 1 year ago

“Waiting for a refund Sent numerous emails and not had any reply .. Very poor service to keep a persons money .. I will never use again”

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Posted 2 years ago

“Quality items at unbelievable prices”

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Posted 2 years ago

“o customer service.”

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Posted 2 years ago

“I used to shop at terraces regularly however i went early dec 2020 to do some xmas shopping, i had a gift voucher that was given to me for xmas dec 2019. As someone with an underlying health condition i asked if the gift voucher was still valid with covid and explained my self isolation, the response i had was that it had recently become invalid and that covid wasn’t around last xmas! In all fairness with great reluctance it was accepted however i will definitely not be shopping there again!”

Helpful Report

Posted 3 years ago

“Excellent. Bought a Belstaff Trialmaster at an unbeatable price in the sale . Super quick delivery, all round excellent service. Highly recommended.”

Helpful Report

Posted 3 years ago

“Great discounts and product offering for menswear but they catch you out on delivery and returns/refunds... As an online retailer, to not cover returns postage is so old fashioned and basically unheard of nowadays! To also offer 'free' delivery but then conveniently charge you once you return part of your order (if it is not within their 'free delivery' threshold) is incredibly sneaky. Make sure that you're definitely going to keep the items before you buy! Website is unclear on these procedures and lets them down on an overall very robust website and decent product range.”

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Posted 3 years ago

“Great service and lovely helpful staff yet again. My grandson had changed his mind over a windcheater he'd purchased and there was no trouble at all in exchanging it and not rushed into choosing something to replace it. Thanks again”

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Posted 3 years ago

“Great service, great quality, great stuff and great promotions! 10/10”

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Posted 3 years ago

“Ordered late Monday night & top arrived lunch time on Wednesday, no problems what so ever,great delivery & perfect quality, would definitely buy from here again.”

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Posted 4 years ago

“Well I buy most things online and I had high hopes for this order. I ordered several items for my sons birthday. On arrival one of the tshirts is damaged. I emailed straight away with a photo. I now have to print off the returns label, package it up, drive 6 miles to my nearest post office and then they will give me a refund. When I asked about anything as a good Will gesture they said No. When I asked to speak with the owner, they said they don’t do that. The least they could do is sent an alternative tshirt without damage and offer my postage to be returned. Needless to say with this terrible customer service I won’t be buying again! And my son missed out on a tshirt for his birthday today!”