Be aware and don't use them!!! It is a 4th day in a row, that they are trying to take money from my account without authorisation (luckily I have a separate account for holiday payments). The final payment left my account on Monday 21/09/2020. I have been on the phone with them 3 days in a row for over an hour each time (like I don't have anything else to do in my life!!!). Requested to speak to the manager on the day 3 with no success. On the phone right now again. I don't think they will last long with such a terrible customer service. The trip meant to be my birthday treat. Thank you Teletextholidays for ruining it for me beforehand. And dear Richard, please do not bother replying to this review, have some decency. Your useless copy and paste replies are more annoying, then no reply at all!!!!! Yet another call they have hanged up on without resolving the issue. I am not a sensitive person, nor someone who cries, but the amount of stress they have put me through made me cry non stop for 10 minutes. So if you want to have a stress free holidays, do not use them. My friends have recommended them, as they have used it in the past with no issues. But I guess the main word in the sentence is the PAST. From the reviews I am seeing now, would never ever use them again!!!