The company is fraudulent do not use them EVER they LIE so much. Disgraceful customer service they will tell you that you can only get a credit note or gift voucher, which is a complete lie. You are entitled to get your money back in the same form of payment that you paid it in. If they refuse to give you your money take them to court also call your bank they can request it within 14 days on your behalf. Teletext will never have my custom again and I promise you I will have my full refund of £3000.00 In cash within the next 14 days and then I will claim compensation for all the distress and the unnecessary charges I incurred by calling you to be disrespected. TT783020