I booked with teletext around 2-3 months ago and booked the holiday in full. Firstly, when booking the price on line was different, more once I called and spoke to an agent, at the time I felt this was a bit suspect but continued. Further descrepancies was the name of the hotel on the website was Aquamarina but this name although still printed on rhe website and my papers has a different name; Ramada Attika... no one at the agency informed me of this and I only found out when trying to arrange transfers independently and could not figure out why the transport companies in greece did not know the hotel. The most serious complaint is even more grevious than the 2 previous ones mentioned. Following the sudden and unexpected death of my husbands close relative, I called teletext holiday to try to rearrange travel as the prebooked trip coincided with the funeral arrangements. To my horror the company requested an additional charge of 150.00 on top of what I had already paid and despite the special circumstances. I feel teletext customer care is void of care and compassion towards its customers and I deeply regret purchasing a vacation with them. It was the first time I have booked with this company and I do not wish to ever book with them again. There appears to be no policy around compassionate circumstances and further customer care and policy needs to be in place to better care for the needs of paying customers. Please be aware of this company