Awful service! Teletext Holidays do not care less about their customers we booked a week holiday using Teletext Holidays to Morrocco Agadir, we purposely sought out a 4.5* resort the Royal Mirage as we wanted clean and the best stay. The hotel was merely a 1*....no chlorine in the pool so birds swimming & pooing everywhere, stray cats around the food, wasps in the self serve drinks machine, yellow bed sheets, next to a motorway not the beach like advertised....the list is endless!! We simply lasted 10 hours before we had to get out as it was so unbearable! We complained to the hotel/rep they said we would have to take up with Teletext as they had our money not the hotel and they would do an invoice to confirm we was only there 1 day to aid getting our money back. On return we let Teletext know that they need to re-review this resort as its unfair on their customers...we havent asked for compensation or anything like that but just our money back for what we didnt use as it was simply not safe to use. It took 3 emails, 9 calls to finally get through to someone who confirmed they needed to investigate the matter and this should take no longer than 28 days. 35 days later still no answer nor could they answer. So again after chasing they confirmed they would refund us and this would take 21 days, now at day 26 we have called every number and apparently no one can help or indicate as to when we will get a refund!!! It is the worst service we have ever endured and still financially worse off! NEVER EVER booking with them again and will write my review on every website I can so others do not have to go through this painful experience. Holidays are supposed to be enjoyable and relaxing well 3 months on and we are still trying to resolve this mess. Teletext you should be ashamed of yourselves for letting your customers down as we could of been customers for life!