Worst experience of my life do not book! We paid for a lovely spa holiday to alcudia a few days later they said we can’t go on it and down graded us to a 3* bnb we tried to call to say no but they keep hanging up on us and even our complaints was not felt with, they keep saying they will call but don’t, after almost a month of this I asked for a refund they refused and said it would cost me extra to cancel , I’m absolutely gutted my holiday has been ruined and there is no escape once you give them the money. Awful service. Tried the chat device as well as calling nothing seems to work.