Received a lovelybag as a gift. Within two months of use the paint started coming off the bag. I contacted ted baker on Twitter, explaining what has happened and that the bag was a gift. I also enclosed a picture. All I got was “we see the bag is wearing very well, please return to point of purchase, with proof of purchase and we will see what we can do”. I had already explained the bag was a gift, so therefore didn’t purchase it myself personally or have proof of purchase. You have lost a good customer here. I will never buy ted baker again. Your stuff is over priced tat, that really doesn’t last and your customer service is non-existent.