I went into the store to buy some items and they didn't have my sizes on the shop floor. When I asked if someone could get them in my sizes, I was told that nobody was available to go and get the items for me, so I had to place my order online. Trouble is, the guy in the store ordered the wrong items and I had to return them. No fuss, I thought. I'll just return them and reorder them. But TB slapped a £6 return fee on my two items despite this being their own mistake. Note - I also wasn't made aware of this in the store and the guy from TB who placed the order for me didn't make me aware, or point me to any T's & C's. I called customer services to resolve the matter and the first person I spoke to was worse than useless. I asked if she thought that was good customer service to which she replied "it isn't about customer service, it's about our policies". So, effectively, through no fault of my own, I'm paying them £6 for nothing at all.