There is two parts to this story. First part - very helpful. Package sent directly from them arrived next day, before midday. perfect. Second part - they don't always send stock that is "in stock" directly from them. It can come from other places, like amazon. Unfortunately, they didn't communicate this so we only received one box on the monday morning. We thought the printer had gone missing so had to chase. Turns out it was being sent by Amazon and Hermes. Hermes are notorious for random delivery times. 5.50 one night. 7.50 the next night. Of course, not much use for a business/school. The package was finally delivered two days later than planned. Communication was key in all of this. Don't advertise products are being sent by a quality courier, when they are coming from Hermes/Yodel etc. Anyway, items finally received and a resolution in the form of discounted future orders.