Arrived at Heathrow Airport at 6am in the morning after travelling for 24 hours with my 2yo only to find there was no taxi. Called the company who apparently attempted to call the driver. Received a call back saying the driver must be asleep as they can't reach him!?!? Asked for another taxi with a child seat as previously booked and was told it would be at least another 30-40 minute wait and I'd be better off getting a taxi from the airport sales people!? Who of course didn't have any taxis with child seats. 3 hours later (after what should have been a 30 minute journey) we finally got home after booking in with a different taxi company and sitting in peak hour traffic which we would have missed had the original one turned up. Saga didn't end there though...! The next morning (24 hours after the scheduled booking time) received a message saying my taxi driver had arrived followed by a call from the taxi driver!?!? Aggravated doesn't even begin to cover it...avoid avoid avoid!!!