Beware! I booked a journey for my parents which I then had to cancel. Their customer service number wasn't working so I emailed the request and phoned the other advertised number on the booking form. Despite the cancellation being confirmed on the phone and by email, I was charged the full amount. The operator who cancelled by journey did not communicate with me that they cannot process the cancellation, in fact they did, and did not communicate the cancellation with whoever they needed to. Now I find out that this operator is from the taxi supplier company called Go Cars Luton. Very disingenuous from both companies. Firstly, Taxicode's customer number should have been working and secondly they should have a better handle on the suppliers they recommend as 5 stars on their website. Go Cars Luton should not have cancelled my journey if they didn't have power to do so.