First time I booked was great, all went through fine and I had no worries. Second time I booked, I was given the run around by Taxicode - my review is about Taxicode ONLY - this only takes into consideration what Taxicode did. I booked with Taxicode and paid £66 for a 7 mile trip in the middle of nowhere after a wedding. Taxicode assigned a cab company to pick up the 8 people in a mini bus and drop them at 3 different locations. This was showing as unconfirmed by the provider for days. So I called the cab company to check all was okay with the 3 different drops, they then told me they had no record of my booking, they do not work with Taxicode and don't even cover the area that I had booked it for!! I contacted Taxicode who said 'no worries, all fine we will get another company to book! I guarentee you will get a taxi'' - I checked all the potential cab companies that were on the taxicode list and none of them were able to take my booking. When I told Taxicode this, they said it would all be fine and my booking would be confirmed 6 hours before my booking was due. 6 hours... really? I asked if I could cancel, to which they told me that I would only receive back 10% of my payment. At this point my stress levels hit the roof and I was contacting Taxicode on their help page nearly every hour. Everytime they replied, it would mark my ticket as resolved - which it never was. Eventually I got through to someone on the phone after being on hold for over 10 mins! I complained that nothing had been done and no one was telling me what was happening, I must of got them on a good day because the guy said he would fully refund me on the grounds that I was stressed! Thank god they did as I had to ring round several different places before I could find a taxi company to take my booking. I know the response that Taxicode will make to this review - no record of my booking (Booking MB435D5B03AE2) - please review the cab company and not taxicode etc. - my review is about Taxicode NOT the cab companies. I will never ever use this company again.