I booked through Taxicode hoping to get a cheaper price on cabs to the airport. The job was given to Trio Cars in Illford. I had booked a return journey to Gatwick airport. I was due to get collected from the airport at 18:40 on a Friday night. I paid for meet and greet however the driver was not there. As per Taxicodes policy, I contacted the cab company directly, who told me the driver was parking up and would be with me in ten minutes. I waited 20 minutes to be informed that the driver was no longer answering his phone. Trio cars advised me to get a cab home. I challenged them on why they told me my car was parking, they refused to answer and continued to tell me to get in a cab. I asked whether they would refund the additional cost of the cab, for which they would give no definitive answer. I ended up having to pay an additional £115 for a cab, on top of the £132 I had already paid. When i raised this with Taxicode, they refunded me the cost my cab would have been but not the additional £55 I had to pay. Instead they told me to raise it with TrioCars. When I raised this with TrioCars, they lied and told me the driver had an accident, then backtracked and said that he had just not turned up. So not only are they unreliable, they are also liars. Neither company are willing to take responsibility for my loss.Each passes me on to the other. The whole purpose of using a site like Taxicode is to get a better rate and easier process when booking cabs. Unfortunately this has not been the case. Neither have been helpful and I've ended spending a lot more money then necessary. I am not sure why Taxicode continue to use Triocars, when they have so many terrible reviews. This, in my view, is irresponsible and puts customer's at risk of losing money like I did. Needless to say, I will never use their site again, nor will i recommend it to anyone.