I claimed originally for washing and uniform over a year ago. Never heard a thing about it and had no corrispondense. Year later I personally go about a tax refund direct with HMRC and get one. Tax returned then contacted me via email making clear that they must get their fees for this money. Fair enough I have signed a contract. I emailed them the day I got my refund to notify them of this, asking how much do I owe ? And how to pay? Again I got no reply. So a week letter I sent them a letter and again no reply. Knowing I have done everything I can to contact them considering you can't call them I left it. So 3 months later I have received a solicitors letter stating I owe £69.06. It's not the amount owed as I know I had to pay but they never said how to pay or how much until this letter. This solicitors letter still doesn't state how to pay !!!!! How can I pay something if I don't get any replies ?? And then threaten court action if I don't! They are a complete joke and need to sort these issues out. I have requested for information on how to cancel my contract with them but still no reply !!!! I am disgusted with this and hope people are warned by this review. Be very careful as I now regret this .