The product itself is great - really cosy, generous size and a great price - it makes a great gift. A couple of things weren't too slick on delivery - firstly the website featured a 20% off voucher code which wasn't valid. When I phoned up to check why it didn't work they said it had expired - but the website still gave the impression of the discount being valid. When I ordered two blankets, I was phoned up and told they were for collection from the factory, even though I had received an emailed that I was having them delivered to my home address. So customer services seemed not too slick overall. Lovely blankys though.