A disappointing experience for a first time customer. I ordered an item which was ‘special order’ and paid for next day delivery (£15). When the item didn’t arrive next day I called to find out where it was. I spoke to a colleague who indicated there was no next day delivery available for special order items. As I needed the items on-site that day I asked him to cancel the order and refund my card. He advised he would. 2 days later, I received an email stating that my items would be delivered next day! I contacted TapnShower again and spoke to a female member of staff who advised I had to email them to cancel an order. I duly emailed them and cancelled the order. At least I got a quick refund after that. I’m afraid I won’t be a future customer.