David Doney
Very disappointed with delivery service, ordered this well over a week ago and paid £7 for delivery, still has not arrived!!!
Posted 1 month ago
Hello David,

I can conform that your order was dispatched on the 22nd of May and is due to arrive with you tomorrow, you would have had your shipment notification along with tracking details emailed to the email address on your order.

I am sorry that you feel disappointed in the delivery service however the item that you ordered is listed on our site as a ''special order - usually dispatched within 3 - 7 working days'' this means that we have to order the item in from our suppliers and if in stock will take 3 - 7 working days, you placed your order on Saturday the 16th of May, meaning the earliest we could place the order with our suppliers was on Monday the 18th of May and we dispatched it on Friday the 22nd of may, which would be four working days after you placed your original order so we would still be with the estimated delivery timeframe displayed on our website.

I do apologise if there was a misunderstanding with the information displayed on our website, we do try and give a clear and honest dispatch estimate for every item on our website. Please feel free to get in touch with me directly if you wish to discuss this further, you can email me directly at adam@tapnshower.com

Thank you for your order.

Kind regards

TNS Support Team
Posted 1 month ago
Tap 'n Shower UK Ltd is rated 4.74 based on 659 reviews

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