Tap and Shower delivered the product on time. However the product itself was faulty. When it was reported as faulty and photos were sent I was sent a form to fill in as a first step to allowing an engineer to visit. I am disappointed with this response. I have been sent a faulty product. My plumber has limited time to complete the bathroom as he has other jobs to move onto and time is of the essence. The onus should not be on me to fill out a form which may or may not be acted upon. Tap and Shower need to be careful about the quality of goods advertised on their site.