Overall Poor services and poor product quality very poor and cheap internal fittings I phoned first to check stock I was told they have 18 instock, i ordered 3 x ng350 toilets of which received 1 x rejected or returned toilet box opened very dirty with glue or adhesive stuck on it also happens to different from the other 2 toilets Upon trying to get sorted i was told it will take a few weeks given that they wanted to sort out with manufacturers directly even though they had a further 10 - 12 Instock to dispatch to me. I guess to avoid their further expenses I explained I could wait a week or so but not any longer as plumber was booked in and property is due to go on rent The only positive is that I was the end client and had to accept all losses had I been installing for someone else being my client I would have faced bankruptcy with both service received from tap and shower and product Strongly recommend please stay away from tap n shower uk ltd