TalkTalk has to be bar far the worst providers and even worse for dealing with customer complaints. the customer service team are abrupt and rude. I have had so many problems with them one of which was when they stopped my outgoing calls without a courtesy call or txt. After paying the bill they informed me that I would have to pay a further bill matching the same amount for the coming month which they couldn't possibly predict how many calls I was going to make. A couple of weeks later they went into my bank account and withdrew the amount. Furious did not even come close to how I felt. they did however agree to put the money back into my account but insisted that it would have to be paid in instalments on top of my bill each month. I think not. I paid the bill simply so that I could leave this awful company who has no compassion or respect for their loyal customers the absolute worst. DO NOT BE PROVIDED BY TALKTALK. This is just one of many complains I have against them, who incidentally were also called out on BBC watchdog earlier this year. one word summery. awful.