AVOID. This company registered my phone line to a wrong address. The new provider can't take over my line until this is resolved. After over two weeks of phone calls and live chats (one lasting two hours and then got cut off and the last one lasting 3 hours) my query was still not answered. I then raised an official complaint. Charlotte rang me back to assure me that the problem had been sorted and could we close the complaint. My error was to say yes because I now can't get hold of her. After contacting the new provider they have confirmed that it has NOT been done. My new provider is now having to send out an engineer to connect a new line because of Talk Talk's incompetency. Please do not make the mistake of taking out a contract with them. Apart from the fact they registered the line wrong in the first place the customer service is appalling.