Our broadband was suppose to go live on the 20/8. When we rang to check customer services say give it till the end of the day should be ok. Next day 21/8( Friday) still nothing so we rang again, they said no stop order signed. So now have to wait till next Tuesday. Tuesday morning comes, by now I think you know the story. They keep giving you incomprehensible information and jargons so you can’t understand what is going on. Asked us to wait till next day. Ofcom says switching is an easy process but this is not so. Frustration and now without internet for almost one week. We will complaint to Ofcom. This is not acceptable.