This is the worst case ever, never experienced such an awful service.  2 years I had fairly good Internet, problems started around 4 months ago. There was no Internet when I needed it, engineers came and go, interner was down as soon as they out of the door.  I simply couldn't get through to anyone, the customer service is not existant with TalkTalk, you can't event talk to anyone, lines are down all the time.  You can't cancel the service ether for the same reasons.  Only way is to cancel the direct debit, cause they taking the money on time, but you receive nothing for that. So I did it.  Then the starter threatening you and accumulate the bill with extra charges... Ridiculous, you are not providing people with a product you charge for, so full stop.  Numerous chats, when it was established didn't get me anywhere ether.  They want a month to sort things out, but you already had 4 months!!!!!!!  I need to be out of it and quick and free.  One thing I can promise, if no one is responding, I post 1 bad review every day on different platforms, making sure no people is getting in the same trap as I am.  Didn't get to returns/refunds process, they're dumb to their customers outcry. Don't fall for price trap, you won't be able to get out, they're useless. One thing about delivery, you'll get their rooter fast, but this is about it... Hope that was useful Avoid at all costs