I recently experienced poor fibre broadband speeds recently. When I phoned Talktalk yesterday and spoke to Xolisle Technical services from the Durban call centre, after testing the line ok she was very patient and professional. She immediately diagnosed a router fault and immediately ordered a new one for delivery in 1-2 working days.Well, the new router arrived by DHL courier the next day and after this was installed , my fibre broadband speed was at once increased. I know the customer service reviews are generally poor but I cannot fault Talktalk this time. Very, very well done Talktalk. I am really most impressed.