Unfortunate customer get into this contract on 9th of April, broadband connected on 23rd, drop signal. TV very primitive, very slow TV box. I want to leave the contract, but your letter says "early termination fee £144. There are plenty of reasons to leave. 1. Signal drops 2. TV slow to switch on 3. Not able to contact 4. Chat waiting time ridiculous 5. Each time I'D check, explaining my problem, frustrating I am a NHS front line worker, already me and my family have been going through a very stressful period. By chatting with your customer service team for last 3days I have got some additional. It's enough. If you all really want the early termination fee, if that's the way you all earn money for your company, please let me know.