Genuinely, if I could deduct stars from Talk Talk I would. All excited having recently moved into my property today I called up to arrange a new 24month contract on the basis that I could book an installation. I went through the credit check process, placed an order - then all of a sudden NO I can't do that and its not their policy. I even sent them the weblinks from their own website which said I could - aside from the fact I was told the phone call was recorded - haha 4 hours later pretty much consistently on the phone (lucky works understanding) i'm told they can't verify im telling the truth as the calls are not recorded! Never encountered such terrible service in my life.