My internet connection has been down for over 24 hours, I’ve recently been on the phone which I was on hold for 25 mins before getting through to someone, once I was through I spoke to a lady who was so rude and unhelpful and seemed like she couldn’t be bothered to be on the phone to me, her customer service skills are unprofessional and shameful. I’m left without internet for 72 hours as they’re unable to rectify the fault, when asked if an engineer could come as soon as possible perhaps today, she flat out said no and that she couldn’t help, I asked to be put through to someone who could help which I was then left in hold for another 15 mins which came back to her. The service talk talk offer are shocking!!!