Absolutely disgusting company. Provided a service which was completely unusable for several months and failed to improve it despite numerous calls to their customer services and on their help chat. They never once bothered sending an engineer despite me requesting this several times. They have a 'minimum guaranteed speed' on their contract which states: 2.3 We’ll try to ensure you get the estimated speeds; however, we can’t guarantee this. It may take up to two weeks from installation for your speeds to stabilise. If, after this period, you’re constantly getting significantly lower speeds, contact us (see paragraph 19 above) so we can try to help. If there’s a fault, we’ll take reasonable steps, and you must take any reasonable steps we ask you to take, to correct such fault. If, after this, for the broadband or fibre service your speeds are still below the ‘minimum guaranteed access line speed’, you may cancel the service without liability. So when the service never improved after several months on me complaining and taking speed tests (always below minimum guaranteed) I tried to cancel. Firstly they wouldn't let me without trying to charge an early leaving fee. All they wanted was me to agree to this fee so then i would owe them. I didn't and i sent them the router back. Now they are claiming they have still been supplying the property (with no router) and have actually go debt recovery onto me!!!! after the disgrace of a service they provided. I am so disgusted this company is allowed to even trade. PLEASE DO NOT JOIN TALKTALK. Their prices are low but in the long run you're out of pocket as the service is so bad, it offers no value for money! In addition, they don't even adhere to their own contract and when I raised a complaint on condescending manager just argued with me the whole time. They were supposed to be resolving my complaint. PLEASE don't join this mess of a company. Thanks