My sister in law moved to live in Scotland and she asked me to find an Internet broadband service for her before she had her credit card. Everything was in her name, on her address, I just put my credit card details because she did not have any at the time. But soon her mother passed away and she had to go back to her country to take care of everything. She wasn't coming back. The Internet service wasn't even on when we tried to cancel it. It had a 15 days cancellation period without fees. Because it wasn't even on, the 15 days didn't even started. We contacted them every day, they moved us from a team to another, they disconnected us from the chat and had to do the process from the beginning and in the end they still took money from us(me) even though she didn't had any Internet. We made a complaint and we were refunded(after hours of explaining the same things over and over again), but last month they took money again from my bank account even tho we were told that because she didn't have any of the services, she doesn't have to pay and she will no longer be a client. 2 days later they refunded, but this month money is gone again. I have to change my credit card only because they are idiots!!! I've spent hours (2—3) every for 2 weeks just to explain them what the problem was. Is like talking to a wall. I could not recommend TALKTALK less!!!