Moving into my property, my mum said she would pay for my wifi, as a gift. The account was set up with her details, she took care of everything and simply put the account under my name. After several weeks when the wifi was on and off, I reached out to TalkTalk and received zero help (this included 4 tweets to them and 6 seperate DM’s which they ignored). After moving out of the property due to lack of income during COVID-19, my mother stopped paying. I received an email stating I owed £50+ outstanding. I tried to call 4 seperate times and got nothing, I used their web chat and spoke to a colleague who assured me, if the payment was made by the end of November, everything would be fine. A week later I received an email saying it had been passed onto a debt collection agency, and the balance had tripled. I called 3 times. Nothing. I finally got through and was told I needed my mother to call, as she has all the security answers. I got my mother to call, the staff member spoke over the top of her the entire time and then stated they needed to speak to me as the account was in my name. We cannot mix households during Corona and can’t be together during the phone call and they wouldn’t speak to either of us separately. I emailed a complaint (with screenshots of the web chat and proof I was told I could wait til the end of November to pay £50+). I had zero response. My mother emailed, she received zero response. I forwarded the email twice again, and received zero response. The company are quick to email you bills but when you need help, they don’t want to hear it. Worst company I have ever used, and as if my stress and anxiety during the events of this year wasn’t enough, they made it worse. When I get on my feet and move back into my own property, I’ll make sure to avoid this company and I highly suggest you do too.