We had a one month free trial. The personalisation was great but a few things didn’t go so well for us and our 5 month old mini Dachshund. The first is that every time I looked on the blog, it recommended feeding puppies more than twice a day. However, when we got our bag, the scoop was set for 2 cups per day (2 meals, our pup eats 3) which meant we were never giving her equal amounts of food. Some meals would be bigger or smaller. We would have to weigh, which nullified the convenience of the scoop. I went back to try and order our next month (paid) and no matter whether I put in no treats, an extra meal a day or anything in between, it wouldn’t have allowed a convenient way of separating her food at meal times. Our Pup also developed incredibly bad breath, that no brushing or dental chews would fix, and hyperactivity. She also started refusing to eat her meals, but still wolfing down treats etc. We had a bag of her old food; appetite back and after 2 meals, she’s calmer and her bad breath is all but gone. I also found a large kibble of a fish (pictures as proof if anyone from Tails wants to see let me know) which means there was cross contamination. I think the high protein content definitely contributed to her hyperactivity, even though she was on the lowest levels of activity for the scale. I’m pretty disappointed with what we thought was a great product. I don’t think I would recommend purely for the reasons stated. The convenience of the service is great but I definitely won’t be going through with re-ordering.