I went onto Tails.com for my rescue dog after having difficulties with a previous brand involving runny poos and failure to gain weight. The previous brand scored highly in terms of nutrition and claimed to be replicating the diet of a wolf and thus a natural way of feeding your dog. My dog went off this food after a few months and failed to thrive. After a detailed online firm filling session with Tails.com, I felt we had the right diet for my dog, that and a very welcome introductory offer persuaded me to get on board. Firstly, his poos firmed up, secondly, after many months, he still enjoys his wet food and kibble options, thirdly, he has gained weight and fourthly, his favourite treats can be delivered too. I did have an issue with a damaged package, this was dealt with very promptly by customer service and a extra gift arrived as a sorry. My one gripe is with delivery, they fail to follow instructions such as leaving parcels where I ask.