I ordered two chairs in the January sale. They were supposed to be delivered in April. On the website you can track the progress of your order and at the end of April it seemed like they had not left the workshop. I contacted the customer services and they said they would come in May. At the end of May the same thing happened. At the end of June the same thing happened. What annoys me is that 1) My order was delayed by 3+ months 2) Nobody from Swoon bothered to contact me proactively to inform me of this or apologise. In July I was told the chairs had reached the UK ports but that they had been held up in an "operational backlog". I was told that the delivery company would contact me within 2 weeks to arrange delivery. This did not happen. After 3 weeks I contacted them to say that if they could not promise that my chairs would be delivered in the next week, I would demand a full refund. They said they were still held up at the port. Now they have issued a full refund, but it is yet to hit my account. This ordeal lasted half a year since the day I ordered. I just bought a flat so I have been getting by with 2 chairs and 1 stool, meaning I haven't been able to have guests over for dinner. I have been beyond patient with Swoon and they have taken advantage of this. It may be that they just took my money to manage cash flow issues, which would be totally unethical. To put the cherry on the cake, they offered me 10% off future orders as an apology. What a joke. 10% off furniture that doesn't get delivered. They should be giving me the chairs for free (but maybe they don't actually exist)! My order number was 100251065.