Excellent service - we used this as a Covid mutual aid support line during 2020 - it was a god send, allowed various people to take turns on a rota of answering calls which was so efficient. Also great call recording & logging functionality that was so useful to us if calls were missed. Lots of other options for messaging, call backs, text alerts etc.. - there was also a very low fee for the first few months which allowed us to make sure it was the right thing for us, and thereafter the full monthly fee was very reasonable for the service provided. We hope we never have to use this again, but if we do we would definitely go with SwitchboardFree